This experience has far and above exceeded all of our expectations. The communication and customer service within this office has been exceptional from the beginning. Every phone call and email were met with enthusiasm and confidence. We have had a lot of questions along the way simply because we like to fully understand each step. Never once, no matter how ridiculous our questions may have been, have we ever been treated like it was something that we should have already known. We were made aware of all of our costs every step of the way, and when we wanted to make an offer on something we were given several loan and closing options for that specific loan amount. It really helped us understand what we could actually afford and in the end get the house we really wanted. We would never recommend anyone BUT this Hallmark team.
erosellew0 , Aug 17, 2017
From our first interaction with Jonathan McKinnies and his entire team they were great to work with. They were very professional throughout the whole process. Jonathan did a great job of helping us as first time home buyers understand the process of buying a home and broke down for us where our money is really going.
If we ever look to buy another home, Jonathan and his team will be the first place we go!
Hope Halasz , Aug 17, 2017
The entire Hallmark Home Mortgage team was absolutely fantastic every step of the way. Being a first-time homebuyer was one of the scariest phases of my life, but Jonathan's team always took care of me, were punctual, and asked any question I asked thoroughly and in a way I could understand. Every single person made time for me on the phone, via email, or in person. I can't recommend them enough if you're a first-time homebuyer.
KcBuda , Aug 17, 2017
Jonathan and his team are fast at getting you pre-approved and are willing to help you anyway they can. Once my husband and I found a house we fell in love with his team processed the loan quickly and made sure we stayed in the loop the whole time. They are nice and very helpful.
zuser20161006163207969 , Aug 17, 2017
Jonathan and team took the time to explain things to me so that I understood everything. They kept in contact with me through the process as I worked out the kinks of buying a home from a "for sale by owner". At anytime that I had a question, I called and someone was there for me or I would send an email and response was very fast. They made the process as hassle free as possible. Great job!
bobbyprice32 , Aug 17, 2017
Johnathon and his team were amazing I felt cared for and was never left with any unanswered question or to take that a bit further any questions at all because himself and his team Mary especially, also Julie and Laura explained everything in a way I would understand. I would highly recommend this group to any and everyone!!!!
zuser20140809091303004 , Aug 17, 2017
Working with Jonathan and his team was a smooth process and helped us to be in a position to make an offer when we found our home very shortly after first meeting with Jonathan. I was originally going to go with a 30 year loan, but Jonathan took the time to compare various scenarios for 30 year and 15 year loans, so that I could make a good financial decision for my family to go with a 15 year loan.
brewcrew51 , Aug 17, 2017
Jonathan and his team were well-spoken and well-prepared throughout my entire home-buying process. I'm a first-time homebuyer so I initially spoke to Jonathan feeling overwhelmed with the process as a whole. He took the time to explain everything to me and address every question I had (even if I felt like they were stupid questions). I appreciate this knowledgeable staff and would recommend them to everyone!
boxley93 , Aug 17, 2017
We have used Hallmark Home Mortgage with 2 home purchases, we are very happy with both. We were pre-approved for a mortgage loan prior to listing our current home or starting our new home search, several months went by while we were in the process of shopping. Jonathan would check in periodically to see if we had questions or needed anything. When we did find our new home the basics were already completed and just the details had to be completed for our purchase. Very smooth, and the whole team took great care of use.
user5821512 , Aug 17, 2017
Jonathan and his entire team made my first time buying a home much less complicated and less scary than I ever could have imagined. He worked hard to find the type of loan that worked for me. Every question I had they answered in a timely fashion, often even on weekends, which exceeded my expectations. They explained everything in terms I understood. I was never left wondering what the next step was...the team was always giving me information. I would do business with the McKinnies team again and will recommend them to anyone buying a home or refinancing. Thanks for great service!
HollyN13 , Aug 17, 2017
My sister worked with Jonathan and his team in the past and she had an excellent experience, so I worked with them to purchase my first home. Everyone was very helpful and guided me through the mortgage process as a first time homebuyer. I would highly recommend Jonathan and his team!
PaulE84 , Aug 17, 2017
We enjoyed working with Jonathan and his entire team. Throughout our search for the best mortgage deal, Jonathan and his team followed up with us and gave us personalized service. As first time home buyers, we were unsure of the mortgage process, and Jonathan took the time to explain everything to us in detail.
LKinsman , Aug 17, 2017
We were fortunate to be referred to Jonathan and his team at Hallmark, and had an absolutely wonderful experience with our home buying process. They were incredibly knowledgeable, with answers to every single question we asked of them (and there were a LOT of questions from us, as this was our first time buying AND selling a home at the same time!) The entire team was welcoming and personable, and they went above and beyond to get us the absolute best rate for our loan. Working with them was a pleasure and we would wholeheartedly recommend them to anyone buying or refinancing.
zuser20160718181104760 , Aug 17, 2017
We had an extremely positive experience working with Hallmark Home Mortgage. Jonathan and his team were wonderful to work with. They provided excellent communication and kept us up to date during every step of the process. They had everything complete and we were able to close on our home several days early. We have purchased several homes and this was the first time that a lender showed up to closing. The pineapple was an added bonus! We highly recommend working with Jonathan and his team!
rachdowell , Aug 17, 2017
Jonathan and Team provided a very positive experience. They took time to explain the process, provide options, and were very timely in communicating when we had questions. We would receive a response to a question on average within 1 hour if communicating via email. Exceeded our expectations from application to closing.
darren ln , Aug 17, 2017